Terms of Use

Please read these Terms of Use (“Terms”) carefully before using LeadGuru (the “Service”) operated by Mitrix Technology Sp. z o.o., doing business as LeadGuru (“we”, “us”, “our”, or the “Company”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

Words and expressions whose first letter of each word is in capital letters have, within these Terms, the meaning assigned to them below, whether they are used in the singular or plural.

• Collected Data shall mean any data collected by You from Independent Services through the use of the Services at Your initiative and request.
• Data shall mean User’s data and content of any kind, submitted, provided or otherwise made available through the use of the Services by or for You, and hosted on the Services.
• Documentation shall mean LeadGuru’s provided documentation, such as operational guidelines and processes relating to the Services available on the Website https://leadguru.io and its subdomains, as may be updated from time to time.
• Free Trial shall mean the limited and non-renewable period mentioned on the Subscription page during which You are able to use the Services at no charge.
• Independent Services shall mean any software, application, connection, database, service, platform, website, social network, system, or integration with which the Services may interoperate or interact at Your initiative and request.
• LeadGuru Account shall mean the account created by You with corresponding credentials (email address as login and password) in order to access and use the Services.
• Personal Data shall mean any information relating to an identified or identifiable natural person, as commonly understood under applicable data protection laws.
• Subscription Term shall mean the period during which You have agreed to subscribe to the Services and pay for them, including any subsequent renewal term.
• User shall mean any individual or entity that accesses or uses the Services, including but not limited to the person or entity that creates a LeadGuru Account and any authorized users acting on behalf of such person or entity.

2. Professional and Business Use Only

When You use the Services with a professional email address from Your organization, You represent and warrant that You have full legal authority to bind such entity to these Terms. In this case, Your entity is legally and financially responsible for Your access and use of the Services as well as for any possible use of Your account. Such entity is bound by these Terms as the User, and LeadGuru may share Your subscription terms and email address with representatives of this entity to help with the management of the applicable account. When You register with a personal and/or generic email address, You represent and warrant that You are acting in a professional capacity.

LeadGuru prohibits any use of the Services by minors. If You are less than 18 years old or a minor in Your country of residence, You are not allowed to use our Services.

You also acknowledge and warrant that You will use our Services solely for professional and business purpose(s) and, as a consequence, You will never be considered as a consumer under any applicable law.

3. Service Description

LeadGuru provides tools for lead generation, outreach automation, and data enrichment. The Service may integrate with third-party platforms including but not limited to Telegram, Discord, Slack, and LinkedIn.

4. Service Availability and Performance

LeadGuru is an early-stage startup. We are continuously working to improve the quality, performance, and reliability of our platform. You acknowledge and agree that:

• Bugs and Errors: The Service may contain bugs, errors, or inaccuracies from time to time. We do not warrant that the Service will be error-free or that any defects will be corrected within any specific timeframe.
• Downtime: The Service may experience periods of unavailability, including planned maintenance and unplanned outages. We do not guarantee continuous, uninterrupted access to the Service.
• Performance: The performance of the Service may vary depending on factors beyond our control, including third-party platform availability, network conditions, and infrastructure limitations.
• No Liability for Interruptions: We shall not be liable for any damages, losses, or costs arising from Service interruptions, bugs, errors, or performance issues, including but not limited to lost profits, lost data, or business disruption.
• Continuous Improvement: We are committed to regularly releasing updates, fixes, and improvements to the Service. By using the Service, you acknowledge that it is evolving and may change over time.

5. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must be at least 18 years old to use the Service.

6. Your Responsibilities

You agree to:

• Use the Service only for lawful, professional, and business purposes;
• Comply with all applicable laws and regulations;
• Comply with the terms of service of any third-party platforms you connect to the Service;
• Not use the Service to send spam, harass others, or engage in fraudulent activity;
• Not attempt to reverse engineer, decompile, or disassemble any part of the Service;
• Not use the Service to collect sensitive personal data (health, political opinions, religious beliefs, etc.);
• Not share your account credentials with others.

7. Third-Party Platforms

You acknowledge and agree that:

• No Responsibility for Account Actions: We are not responsible for any suspension, restriction, blocking, or termination of your accounts on Telegram, Discord, Slack, LinkedIn, or any other third-party platform. These platforms have their own terms of service and enforcement policies, and your use of our Service in connection with them is entirely at your own risk.
• Your Compliance: You are solely responsible for ensuring that your use of the Service complies with the terms and conditions of any third-party platform you connect.
• No Guarantees: We do not guarantee that the Service will be compatible with or function uninterrupted alongside any third-party platform.
• Rate Limits and Restrictions: Third-party platforms may impose rate limits, restrictions, or other limitations on automated activity. You acknowledge that exceeding these limits may result in restrictions on your accounts on those platforms, for which we assume no responsibility.

8. Payments and Subscriptions

8.1. Pricing

Paid plans are offered at the prices displayed on our pricing page. All prices are in USD unless otherwise stated. You are responsible for any applicable taxes.

8.2. Billing

Payment is due at the start of each billing cycle. We use Stripe for payment processing. By providing payment information, you authorize us to charge the applicable fees.

8.3. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

8.4. Price Changes

We may modify pricing with 30 days’ notice. Changes take effect at the start of your next billing cycle.

9. Account Suspension and Termination

9.1. Termination by You

9.1.1. Cancellation of Your Subscription by You

You can terminate your paid Subscription at any time without notice, directly from your LeadGuru Account by following the indications in your account settings. You can also send an email to [email protected]. In this case, the Subscription will run for the duration initially subscribed to, with termination taking effect at the end of the then-current Subscription period. Any refunds are governed by our Refund Policy, which forms an integral part of these Terms.

9.1.2. Deletion of Your LeadGuru Account

You may request the deletion of your LeadGuru Account at any time by sending an email to [email protected] from the email address associated with your account. You acknowledge and agree that when you delete your LeadGuru Account, all the associated data in your personal workspace will be deleted and you will not be able to use the Service anymore, nor access your data (including any data contained in shared workspaces). You are solely responsible for exporting and backing up any data you wish to retain before requesting the deletion of your LeadGuru Account or workspace. This includes downloading your data in available formats (such as CSV files) or using any export functionalities provided by the Service.

9.2. Termination by LeadGuru

LeadGuru reserves the right to temporarily suspend or permanently terminate your LeadGuru Account, without indemnity, in case of use of the Service in a manner that constitutes a material breach of these Terms or a violation of applicable laws. This includes, but is not limited to, abusive, threatening, fraudulent, or insulting behavior toward other users or our staff, misuse of the Service for unlawful purposes, or any action that compromises the security or integrity of our systems.

In the event of such a breach, a prior notice of fifteen (15) calendar days may be granted to allow you to take corrective action, where appropriate. However, no prior notice shall be required in any of the following circumstances:

• Where the breach is definitive or irremediable in nature (e.g., refusal to perform obligations, destruction or loss of essential data or infrastructure, or serious violation of the law);
• Where the breach involves gross misconduct, including but not limited to threats, defamation, harassment, or fraud;
• Where immediate action is justified for security, ethical, or urgent operational reasons, including risk of data compromise or misuse of the Service.

In all cases, you will be notified of the suspension or termination by electronic email, specifying the grounds for the decision.

9.3. Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately;
• We may delete your account data within 30 days;
• Any outstanding fees remain payable;
• Sections that by their nature should survive termination will survive (including intellectual property, limitation of liability, indemnification, and governing law).

10. Intellectual Property

The Service, including its design, code, features, and content, is the exclusive property of LeadGuru and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

11. Your Data

You retain ownership of any data you submit to or collect through the Service. By using the Service, you grant us a limited license to host, process, and display your data solely for the purpose of providing the Service.

You are solely responsible for the accuracy, quality, and legality of your data and the means by which you acquired it.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Privacy Policy with respect to data protection, the Privacy Policy shall prevail.

11.1. Data Controller and Processor

For the purposes of applicable data protection legislation (including the General Data Protection Regulation (EU) 2016/679 “GDPR”), LeadGuru acts as a data controller for the personal data of its users (account information, billing data, usage data). When you use the Service to process data from third-party platforms (e.g., Telegram, Discord, Slack), you act as a data controller for that data, and LeadGuru acts as a data processor acting on your instructions.

11.2. Data We Can Access

To operate and improve the Service, we have access to certain technical and usage data, including but not limited to:

• Error logs and system diagnostics;
• Number of saved leads;
• Number of monitoring rules and their configuration;
• General usage statistics and feature interactions.

11.2. Data We Do Not Access

We do not access, read, or process the content of your communications with third parties, including but not limited to messages, emails, or any other content you send to leads or contacts through the Service.

11.3. Your Data Protection Rights

Under applicable data protection legislation, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. You also have the right to lodge a complaint with the Polish Data Protection Authority (UODO — Urząd Ochrony Danych Osobowych) at uodo.gov.pl. To exercise these rights, contact us at [email protected].

11.4. Use of Data for Improvement

We may use aggregated and anonymized usage data (such as error patterns, feature usage, and performance metrics) to improve the Service. This data is used solely for platform development and does not include the content of your communications.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure;
• The results obtained from the Service will be accurate or reliable;
• The Service will meet your specific requirements.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADGURU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless LeadGuru, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service;
• Your violation of these Terms;
• Your violation of any third-party rights;
• Your violation of any applicable law.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 15 days before they take effect. Your continued use after changes constitutes acceptance.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Poland, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be submitted to the competent courts in Warsaw, Poland.

17. Contact

For questions about these Terms, contact us at:

[email protected]